{"id":4797,"date":"2020-08-25T11:48:12","date_gmt":"2020-08-25T11:48:12","guid":{"rendered":"https:\/\/magflix.ro\/?page_id=4797"},"modified":"2026-03-19T22:07:10","modified_gmt":"2026-03-19T20:07:10","slug":"returnare-produse","status":"publish","type":"page","link":"https:\/\/magflix.ro\/en\/returnare-produse\/","title":{"rendered":"Politica de returnare produse"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"container\"><div class=\"row\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p data-start=\"277\" data-end=\"418\">Prezenta politic\u0103 reglementeaz\u0103 condi\u021biile \u00een care clien\u021bii pot returna produsele achizi\u021bionate de pe site-ul <strong data-start=\"387\" data-end=\"401\">magflix.ro<\/strong>, administrat de:<\/p>\n<p data-start=\"420\" data-end=\"621\"><strong data-start=\"420\" data-end=\"447\">MAGFLIX BUSINESS S.R.L.<\/strong><br data-start=\"447\" data-end=\"450\" \/>CUI: <strong data-start=\"455\" data-end=\"469\">RO45150377<\/strong><br data-start=\"469\" data-end=\"472\" \/>Nr. Reg. Com.: <strong data-start=\"487\" data-end=\"504\">J13\/3597\/2021<\/strong><br data-start=\"504\" data-end=\"507\" \/>Sediu social: <strong data-start=\"521\" data-end=\"593\">Str. Curcubeului nr. 16, Bl. FC30, Sc. B, Ap. 32, Constan\u021ba, Rom\u00e2nia<\/strong><br data-start=\"593\" data-end=\"596\" \/>Telefon: <strong data-start=\"605\" data-end=\"619\">0790 270 474<\/strong><\/p>\n<p data-start=\"623\" data-end=\"702\">Email suport: <strong data-start=\"637\" data-end=\"659\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"639\" data-end=\"657\">contact@magflix.ro<\/a><\/strong><br data-start=\"659\" data-end=\"662\" \/>Email retururi: <strong data-start=\"678\" data-end=\"702\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"680\" data-end=\"700\">returnari@magflix.ro<\/a><\/strong><\/p>\n<p data-start=\"704\" data-end=\"843\">Politica de retur este realizat\u0103 \u00een conformitate cu <strong data-start=\"756\" data-end=\"842\">OUG 34\/2014 privind drepturile consumatorilor \u00een contractele \u00eencheiate la distan\u021b\u0103<\/strong>.<\/p>\n<p data-start=\"704\" data-end=\"843\"><strong>Adresa returnare produse: <\/strong>Str. Curcubeului nr. 16, Bl. FC30, Sc. B, Ap. 32, Constan\u021ba, Rom\u00e2nia<\/p>\n<h3 data-start=\"103\" data-end=\"129\"><strong data-start=\"107\" data-end=\"129\">Costurile de retur<\/strong><\/h3>\n<p data-start=\"131\" data-end=\"208\">Costurile de transport pentru returnarea produselor sunt suportate de client.<\/p>\n<p data-start=\"210\" data-end=\"361\">In cazul in care produsul este defect sau nu corespunde comenzii (produs livrat gresit), costurile de retur vor fi suportate de MAGFLIX BUSINESS S.R.L.<\/p>\n<p data-start=\"363\" data-end=\"545\">Costul initial de livrare nu se ramburseaza in cazul exercitarii dreptului de retragere din contract, cu exceptia situatiilor in care produsul returnat este defect sau livrat gresit.<\/p>\n<hr data-start=\"845\" data-end=\"848\" \/>\n<h1 data-start=\"850\" data-end=\"873\">1. Procedura de retur<\/h1>\n<p data-start=\"875\" data-end=\"1023\">\u00cen cazul <strong data-start=\"884\" data-end=\"906\">persoanelor fizice<\/strong>, solicitarea de retur trebuie f\u0103cut\u0103 \u00een termen de <strong data-start=\"957\" data-end=\"991\">maximum 14 zile calendaristice<\/strong> de la data primirii produsului.<\/p>\n<p data-start=\"1025\" data-end=\"1079\">Pentru ini\u021bierea returului se vor urma urm\u0103torii pa\u0219i:<\/p>\n<p data-start=\"1081\" data-end=\"1173\"><strong data-start=\"1081\" data-end=\"1092\">Pasul 1<\/strong><br data-start=\"1092\" data-end=\"1095\" \/>Clientul transmite o solicitare de retur la adresa:<br data-start=\"1146\" data-end=\"1149\" \/><strong data-start=\"1149\" data-end=\"1173\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1151\" data-end=\"1171\">returnari@magflix.ro<\/a><\/strong><\/p>\n<p data-start=\"1175\" data-end=\"1202\">Emailul trebuie s\u0103 con\u021bin\u0103:<\/p>\n<ul data-start=\"1204\" data-end=\"1376\">\n<li data-start=\"1204\" data-end=\"1222\">\n<p data-start=\"1206\" data-end=\"1222\">num\u0103rul comenzii<\/p>\n<\/li>\n<li data-start=\"1223\" data-end=\"1242\">\n<p data-start=\"1225\" data-end=\"1242\">numele clientului<\/p>\n<\/li>\n<li data-start=\"1243\" data-end=\"1283\">\n<p data-start=\"1245\" data-end=\"1283\">produsul care se dore\u0219te a fi returnat<\/p>\n<\/li>\n<li data-start=\"1284\" data-end=\"1314\">\n<p data-start=\"1286\" data-end=\"1314\">motivul returului (op\u021bional)<\/p>\n<\/li>\n<li data-start=\"1315\" data-end=\"1376\">\n<p data-start=\"1317\" data-end=\"1376\">contul bancar pentru rambursare (dac\u0103 plata a fost ramburs)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1378\" data-end=\"1527\"><strong data-start=\"1378\" data-end=\"1389\">Pasul 2<\/strong><br data-start=\"1389\" data-end=\"1392\" \/>Dup\u0103 confirmarea solicit\u0103rii de c\u0103tre echipa noastr\u0103, produsul trebuie trimis prin curier la adresa indicat\u0103 de departamentul de retur.<\/p>\n<p data-start=\"1529\" data-end=\"1640\">Produsele pot fi returnate prin orice firm\u0103 de curierat, inclusiv <strong data-start=\"1595\" data-end=\"1606\">Sameday<\/strong>, la adresa comunicat\u0103 prin email.<\/p>\n<p data-start=\"1642\" data-end=\"1703\"><strong data-start=\"1642\" data-end=\"1656\">Important:<\/strong><br data-start=\"1656\" data-end=\"1659\" \/>Produsul returnat trebuie s\u0103 fie \u00eenso\u021bit de:<\/p>\n<ul data-start=\"1705\" data-end=\"1801\">\n<li data-start=\"1705\" data-end=\"1731\">\n<p data-start=\"1707\" data-end=\"1731\">copie a facturii fiscale<\/p>\n<\/li>\n<li data-start=\"1732\" data-end=\"1761\">\n<p data-start=\"1734\" data-end=\"1761\">toate accesoriile originale<\/p>\n<\/li>\n<li data-start=\"1762\" data-end=\"1801\">\n<p data-start=\"1764\" data-end=\"1801\">ambalajul original, dac\u0103 este posibil<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1803\" data-end=\"1806\" \/>\n<h1 data-start=\"1808\" data-end=\"1859\">2. Informa\u021bii retur persoane fizice (consumatori)<\/h1>\n<p data-start=\"1861\" data-end=\"2040\">Conform legisla\u021biei \u00een vigoare, consumatorul are dreptul de a se retrage din contract f\u0103r\u0103 a oferi un motiv \u00een termen de <strong data-start=\"1982\" data-end=\"2008\">14 zile calendaristice<\/strong> de la data primirii produsului.<\/p>\n<p data-start=\"2042\" data-end=\"2071\">Consumatorul este definit ca:<\/p>\n<blockquote data-start=\"2073\" data-end=\"2172\">\n<p data-start=\"2075\" data-end=\"2172\">orice persoan\u0103 fizic\u0103 ce ac\u021bioneaz\u0103 \u00een scopuri din afara activit\u0103\u021bii comerciale sau profesionale.<\/p>\n<\/blockquote>\n<p data-start=\"2174\" data-end=\"2202\">Produsele returnate trebuie:<\/p>\n<ul data-start=\"2204\" data-end=\"2351\">\n<li data-start=\"2204\" data-end=\"2253\">\n<p data-start=\"2206\" data-end=\"2253\">s\u0103 fie \u00een aceea\u0219i stare \u00een care au fost livrate<\/p>\n<\/li>\n<li data-start=\"2254\" data-end=\"2297\">\n<p data-start=\"2256\" data-end=\"2297\">s\u0103 nu prezinte urme de utilizare excesiv\u0103<\/p>\n<\/li>\n<li data-start=\"2298\" data-end=\"2351\">\n<p data-start=\"2300\" data-end=\"2351\">s\u0103 con\u021bin\u0103 toate accesoriile \u0219i documentele primite<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2353\" data-end=\"2388\">Se recomand\u0103 returnarea produselor:<\/p>\n<ul data-start=\"2390\" data-end=\"2469\">\n<li data-start=\"2390\" data-end=\"2413\">\n<p data-start=\"2392\" data-end=\"2413\">\u00een ambalajul original<\/p>\n<\/li>\n<li data-start=\"2414\" data-end=\"2437\">\n<p data-start=\"2416\" data-end=\"2437\">cu etichetele intacte<\/p>\n<\/li>\n<li data-start=\"2438\" data-end=\"2469\">\n<p data-start=\"2440\" data-end=\"2469\">\u00eempreun\u0103 cu toate accesoriile<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2471\" data-end=\"2567\">Returnarea unui produs incomplet sau deteriorat poate duce la <strong data-start=\"2533\" data-end=\"2566\">diminuarea valorii rambursate<\/strong>.<\/p>\n<p data-start=\"2569\" data-end=\"2700\">Costurile de transport pentru retur sunt suportate de client, cu excep\u021bia cazurilor \u00een care produsul este defect sau livrat gre\u0219it.<\/p>\n<p data-start=\"2702\" data-end=\"2924\">Rambursarea sumelor se va face \u00een termen de <strong data-start=\"2746\" data-end=\"2780\">maximum 14 zile calendaristice<\/strong> de la momentul \u00een care v\u00e2nz\u0103torul este informat despre decizia de retragere din contract, \u00eens\u0103 nu \u00eenainte de recep\u021bionarea produsului returnat.<\/p>\n<hr data-start=\"2926\" data-end=\"2929\" \/>\n<h1 data-start=\"2931\" data-end=\"2955\">3. Rambursarea sumelor<\/h1>\n<p data-start=\"2957\" data-end=\"3050\">Returnarea sumelor se face prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 ini\u021bial, dac\u0103 este posibil:<\/p>\n<ul data-start=\"3052\" data-end=\"3214\">\n<li data-start=\"3052\" data-end=\"3146\">\n<p data-start=\"3054\" data-end=\"3146\">pentru pl\u0103\u021bile online cu cardul \u2013 rambursarea se face prin procesatorul <strong data-start=\"3126\" data-end=\"3146\">Netopia Payments<\/strong><\/p>\n<\/li>\n<li data-start=\"3147\" data-end=\"3214\">\n<p data-start=\"3149\" data-end=\"3214\">pentru pl\u0103\u021bile ramburs \u2013 rambursarea se face prin transfer bancar<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3216\" data-end=\"3295\">Clientul trebuie s\u0103 furnizeze un <strong data-start=\"3249\" data-end=\"3268\">cont IBAN valid<\/strong> pentru returnarea banilor.<\/p>\n<p data-start=\"3297\" data-end=\"3451\">Timpul de procesare al ramburs\u0103rii poate varia \u00een func\u021bie de banca emitent\u0103 a cardului \u0219i poate dura p\u00e2n\u0103 la 14<strong data-start=\"3406\" data-end=\"3420\">\u00a0zile<\/strong>, conform procedurilor bancare.<\/p>\n<hr data-start=\"3453\" data-end=\"3456\" \/>\n<h1 data-start=\"3458\" data-end=\"3501\">4. Diminuarea valorii bunurilor returnate<\/h1>\n<p data-start=\"3503\" data-end=\"3685\">Conform <strong data-start=\"3511\" data-end=\"3542\">OUG 34\/2014 Art. 14 alin. 3<\/strong>, consumatorul este responsabil pentru diminuarea valorii produselor dac\u0103 acestea au fost manipulate \u00eentr-un mod care dep\u0103\u0219e\u0219te simpla testare.<\/p>\n<p data-start=\"3687\" data-end=\"3768\">Testarea produselor trebuie s\u0103 fie similar\u0103 cu cea permis\u0103 \u00eentr-un magazin fizic.<\/p>\n<p data-start=\"3770\" data-end=\"3799\">Exemple de ac\u021biuni acceptate:<\/p>\n<ul data-start=\"3801\" data-end=\"3865\">\n<li data-start=\"3801\" data-end=\"3835\">\n<p data-start=\"3803\" data-end=\"3835\">inspectarea vizual\u0103 a produsului<\/p>\n<\/li>\n<li data-start=\"3836\" data-end=\"3865\">\n<p data-start=\"3838\" data-end=\"3865\">testarea func\u021biilor de baz\u0103<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3867\" data-end=\"3922\">Exemple de ac\u021biuni care pot duce la diminuarea valorii:<\/p>\n<ul data-start=\"3924\" data-end=\"4027\">\n<li data-start=\"3924\" data-end=\"3949\">\n<p data-start=\"3926\" data-end=\"3949\">zg\u00e2rieturi sau lovituri<\/p>\n<\/li>\n<li data-start=\"3950\" data-end=\"3969\">\n<p data-start=\"3952\" data-end=\"3969\">urme de utilizare<\/p>\n<\/li>\n<li data-start=\"3970\" data-end=\"3990\">\n<p data-start=\"3972\" data-end=\"3990\">lipsa accesoriilor<\/p>\n<\/li>\n<li data-start=\"3991\" data-end=\"4011\">\n<p data-start=\"3993\" data-end=\"4011\">ambalaj deteriorat<\/p>\n<\/li>\n<li data-start=\"4012\" data-end=\"4027\">\n<p data-start=\"4014\" data-end=\"4027\">sigilii rupte<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4029\" data-end=\"4164\">\u00cen aceste situa\u021bii, valoarea produsului poate fi diminuat\u0103 cu un procent cuprins \u00eentre <strong data-start=\"4116\" data-end=\"4130\">10% \u0219i 90%<\/strong>, \u00een func\u021bie de starea produsului.<\/p>\n<p data-start=\"4166\" data-end=\"4258\">Clientul va fi informat despre eventualele costuri de diminuare dup\u0103 verificarea produsului.<\/p>\n<hr data-start=\"4260\" data-end=\"4263\" \/>\n<h1 data-start=\"4265\" data-end=\"4313\">5. Produse care pot fi returnate doar sigilate<\/h1>\n<p data-start=\"4315\" data-end=\"4428\">Din motive de igien\u0103 sau protec\u021bie a s\u0103n\u0103t\u0103\u021bii, urm\u0103toarele produse pot fi returnate doar dac\u0103 sunt <strong data-start=\"4415\" data-end=\"4427\">sigilate<\/strong>:<\/p>\n<ul data-start=\"4430\" data-end=\"4605\">\n<li data-start=\"4430\" data-end=\"4459\">\n<p data-start=\"4432\" data-end=\"4459\">produse de igien\u0103 personal\u0103<\/p>\n<\/li>\n<li data-start=\"4460\" data-end=\"4479\">\n<p data-start=\"4462\" data-end=\"4479\">produse cosmetice<\/p>\n<\/li>\n<li data-start=\"4480\" data-end=\"4530\">\n<p data-start=\"4482\" data-end=\"4530\">accesorii care intr\u0103 \u00een contact direct cu corpul<\/p>\n<\/li>\n<li data-start=\"4531\" data-end=\"4564\">\n<p data-start=\"4533\" data-end=\"4564\">c\u0103\u0219ti de tip in-ear sau earbuds<\/p>\n<\/li>\n<li data-start=\"4565\" data-end=\"4605\">\n<p data-start=\"4567\" data-end=\"4605\">produse destinate \u00eengrijirii personale<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4607\" data-end=\"4681\">\u00cen cazul \u00een care aceste produse sunt desigilate, returul poate fi refuzat.<\/p>\n<hr data-start=\"4683\" data-end=\"4686\" \/>\n<h1 data-start=\"4688\" data-end=\"4725\">6. Produse care nu pot fi returnate<\/h1>\n<p data-start=\"4727\" data-end=\"4817\">Conform <strong data-start=\"4735\" data-end=\"4762\">Art. 16 din OUG 34\/2014<\/strong>, urm\u0103toarele categorii de produse nu pot fi returnate:<\/p>\n<ol data-start=\"4819\" data-end=\"5116\">\n<li data-start=\"4819\" data-end=\"4868\">\n<p data-start=\"4822\" data-end=\"4868\">produse personalizate sau realizate la comand\u0103<\/p>\n<\/li>\n<li data-start=\"4869\" data-end=\"4907\">\n<p data-start=\"4872\" data-end=\"4907\">produse care se pot deteriora rapid<\/p>\n<\/li>\n<li data-start=\"4908\" data-end=\"4989\">\n<p data-start=\"4911\" data-end=\"4989\">produse sigilate care nu pot fi returnate din motive de igien\u0103 dup\u0103 desigilare<\/p>\n<\/li>\n<li data-start=\"4990\" data-end=\"5040\">\n<p data-start=\"4993\" data-end=\"5040\">produse software sau con\u021binut digital desigilat<\/p>\n<\/li>\n<li data-start=\"5041\" data-end=\"5116\">\n<p data-start=\"5044\" data-end=\"5116\">produse care, dup\u0103 livrare, sunt inseparabil amestecate cu alte elemente<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"5118\" data-end=\"5121\" \/>\n<h1 data-start=\"5123\" data-end=\"5158\">7. Ambalarea produselor returnate<\/h1>\n<p data-start=\"5160\" data-end=\"5237\">Expeditorul este responsabil pentru ambalarea corect\u0103 a produselor returnate.<\/p>\n<p data-start=\"5239\" data-end=\"5252\">Se recomand\u0103:<\/p>\n<ul data-start=\"5254\" data-end=\"5415\">\n<li data-start=\"5254\" data-end=\"5287\">\n<p data-start=\"5256\" data-end=\"5287\">utilizarea ambalajului original<\/p>\n<\/li>\n<li data-start=\"5288\" data-end=\"5339\">\n<p data-start=\"5290\" data-end=\"5339\">protejarea produsului cu folie cu bule sau carton<\/p>\n<\/li>\n<li data-start=\"5340\" data-end=\"5415\">\n<p data-start=\"5342\" data-end=\"5415\">ambalarea \u00eentr-o cutie care s\u0103 protejeze produsul \u00een timpul transportului<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5417\" data-end=\"5568\">MAGFLIX BUSINESS S.R.L. nu poate fi responsabil\u0103 pentru deteriorarea produselor \u00een timpul transportului dac\u0103 acestea nu au fost ambalate corespunz\u0103tor.<\/p>\n<hr data-start=\"5570\" data-end=\"5573\" \/>\n<h1 data-start=\"5575\" data-end=\"5595\">8. Alte informa\u021bii<\/h1>\n<p data-start=\"5597\" data-end=\"5651\">Produsele returnate nu trebuie trimise <strong data-start=\"5636\" data-end=\"5650\">cu ramburs<\/strong>.<\/p>\n<p data-start=\"5653\" data-end=\"5697\">Coletele trimise cu ramburs vor fi refuzate.<\/p>\n<p data-start=\"5699\" data-end=\"5839\">Dup\u0103 recep\u021bionarea produsului returnat, acesta va fi verificat de echipa noastr\u0103, iar rambursarea va fi procesat\u0103 conform termenelor legale.<\/p>\n<p data-start=\"5841\" data-end=\"5961\">Pentru a evita eventuale dispute cu firma de curierat, se recomand\u0103 verificarea coletului \u00een momentul pred\u0103rii acestuia.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"martfury-empty-space\"><div class=\"mf_empty_space_lg\"  style=\"height: 50px\"><\/div><div class=\"mf_empty_space_md\"  style=\"height: 50px\"><\/div><div class=\"mf_empty_space_xs\"  style=\"height: 50px\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"container\"><div class=\"row\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4884-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"4884\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4797#wpcf7-f4884-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/4797#wpcf7-f4884-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4884\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4884-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-group row\">\n\t<div class=\"col-xs-12 col-md-6\">\n\t\t<p><label>Nume & Prenume*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input-text\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-12 col-md-6\">\n\t\t<p><label>Numar Telefon*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input-text\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-group row\">\n\t<div class=\"col-xs-12 col-md-6\">\n\t\t<p><label>Email*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input-text\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-12 col-md-6\">\n\t\t<p><label>Numar Factura*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"factura\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input-text\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"factura\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-group row\">\n\t<div class=\"col-xs-12 col-md-6\">\n\t\t<p><label>Produs\/e Achizitionat\/e*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"produsachiz\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input-text\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"produsachiz\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-12 col-md-6\">\n\t\t<p><label>Metoda returnare*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company-size\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"company-size\"><option value=\"Inlocuire Produs\">Inlocuire Produs<\/option><option value=\"Returnare Bani\">Returnare Bani<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-group row\">\n\t<div class=\"col-xs-12 col-md-6\">\n\t\t<p><label>Cont IBAN (daca ai optat pentru returnarea banilor)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cont\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text input-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cont\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-xs-12 col-md-6\">\n\t\t<p><label>Titular IBAN (daca ai optat pentru returnarea banilor)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numebeneficiar\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text input-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numebeneficiar\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-group\">\n\t<p><label>Motivul Returnarii<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group clearfix\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Trimite Cerere de Retur\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Prezenta politic\u0103 reglementeaz\u0103 condi\u021biile \u00een care clien\u021bii pot returna produsele achizi\u021bionate de pe site-ul magflix.ro, administrat de: MAGFLIX BUSINESS S.R.L.CUI: RO45150377Nr. Reg. Com.: J13\/3597\/2021Sediu social: Str. Curcubeului nr. 16, Bl. FC30, Sc. B, Ap. 32, Constan\u021ba, Rom\u00e2niaTelefon: 0790 270 474 Email suport: contact@magflix.roEmail retururi: returnari@magflix.ro Politica de retur este realizat\u0103 \u00een conformitate cu OUG 34\/2014&hellip;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4797","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de returnare produse | magFlix.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/magflix.ro\/en\/returnare-produse\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de returnare produse | magFlix.ro\" \/>\n<meta property=\"og:url\" content=\"https:\/\/magflix.ro\/en\/returnare-produse\/\" \/>\n<meta property=\"og:site_name\" content=\"magFlix.ro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/magflix.ro\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-19T20:07:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/magflix.ro\\\/returnare-produse\\\/\",\"url\":\"https:\\\/\\\/magflix.ro\\\/returnare-produse\\\/\",\"name\":\"Politica de returnare produse | magFlix.ro\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/magflix.ro\\\/#website\"},\"datePublished\":\"2020-08-25T11:48:12+00:00\",\"dateModified\":\"2026-03-19T20:07:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/magflix.ro\\\/returnare-produse\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/magflix.ro\\\/returnare-produse\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/magflix.ro\\\/returnare-produse\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Prima pagin\u0103\",\"item\":\"https:\\\/\\\/magflix.ro\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica de returnare produse\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/magflix.ro\\\/#website\",\"url\":\"https:\\\/\\\/magflix.ro\\\/\",\"name\":\"magFlix.ro\",\"description\":\"magFlix - 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