{"id":4906,"date":"2020-08-28T14:44:10","date_gmt":"2020-08-28T11:44:10","guid":{"rendered":"https:\/\/magflix.ro\/?page_id=4906"},"modified":"2026-03-25T11:47:12","modified_gmt":"2026-03-25T09:47:12","slug":"info","status":"publish","type":"page","link":"https:\/\/magflix.ro\/en\/info\/","title":{"rendered":"magFlix.ro Help"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"container\"><div class=\"row\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Contact<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 10px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Telefon Suport:<br \/>\n<a href=\"tel:0790270474\"><strong>0790 270 474<\/strong><\/a><\/p>\n<p>Email:<br \/>\n<strong><a href=\"mailto:contact@magflix.ro\">contact@magflix.ro<\/a><\/strong><br \/>\n<strong><a href=\"mailto:returnari@magflix.ro\">returnari@magflix.ro<\/a><\/strong><\/p>\n<p>Program:<br \/>\n<strong>L-V: 09-16:00<\/strong><br \/>\n<strong>S-D: Liber<\/strong><\/p>\n<p>Formulare ajutatoare:<strong><br \/>\n<a href=\"\/en\/returnare-produse\/\" target=\"_blank\" rel=\"noopener noreferrer\">Formular returnare produs<\/a><br \/>\n<a href=\"\/en\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">Formular de contact<\/a><\/strong><\/p>\n<p>Date comerciale:<br \/>\n<strong>MAGFLIX BUSINESS S.R.L.<br \/>\nC.U.I.: RO45150377<br \/>\nJ13\/3597\/2021<br \/>\nStr. Curcubeului, Nr.16, Bl.FC30, Sc.B, Et.3, Ap.32, Constanta, Constanta<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Suport Clienti<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 10px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_wp_custommenu wpb_content_element\"><div class=\"widget widget_nav_menu\"><div class=\"menu-footer-link-3-container\"><ul id=\"menu-footer-link-3\" class=\"menu\"><li id=\"menu-item-30863\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30863\"><a href=\"https:\/\/magflix.ro\/en\/contul-meu\/\">Contul meu \/ \u00cenregistrare cont<\/a><\/li>\n<li id=\"menu-item-4812\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-4812\"><a rel=\"privacy-policy\" href=\"https:\/\/magflix.ro\/en\/politica-de-confidentialitate\/\">Politic\u0103 de confiden\u021bialitate<\/a><\/li>\n<li id=\"menu-item-4813\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4813\"><a href=\"https:\/\/magflix.ro\/en\/politica-cookies\/\">Politica Cookies<\/a><\/li>\n<li id=\"menu-item-30855\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30855\"><a href=\"https:\/\/magflix.ro\/en\/modalitate-de-plata-magflix\/\">Modalitati de plata<\/a><\/li>\n<li id=\"menu-item-4814\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4814\"><a href=\"https:\/\/magflix.ro\/en\/returnare-produse\/\">Politica de returnare produse<\/a><\/li>\n<li id=\"menu-item-30848\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30848\"><a href=\"https:\/\/magflix.ro\/en\/plata-online-prin-card\/\">Plata online prin card<\/a><\/li>\n<li id=\"menu-item-4815\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4815\"><a href=\"https:\/\/magflix.ro\/en\/politica-de-livrare\/\">Politica de livrare<\/a><\/li>\n<\/ul><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Informatii Generale<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 10px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_wp_custommenu wpb_content_element\"><div class=\"widget widget_nav_menu\"><div class=\"menu-footer-link-4-container\"><ul id=\"menu-footer-link-4\" class=\"menu\"><li id=\"menu-item-4823\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4823\"><a href=\"https:\/\/magflix.ro\/en\/termeni-conditii\/\">Termeni & Conditii<\/a><\/li>\n<li id=\"menu-item-30676\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30676\"><a target=\"_blank\" href=\"https:\/\/magflix.ro\/en\/anpc\/\"><a href=\"https:\/\/anpc.ro\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #222; text-decoration: underline; display: block; margin-bottom: 5px;\">   ANPC \u2013 Protectia Consumatorilor <\/a><\/a><\/li>\n<li id=\"menu-item-30678\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30678\"><a href=\"https:\/\/magflix.ro\/en\/sol\/\"><a href=\"https:\/\/consumer-redress.ec.europa.eu\/index_ro\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #222; text-decoration: underline; display: block;\">   SOL <\/a><\/a><\/li>\n<\/ul><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>Intrebari Frecvente<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Utilizator<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 10px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_wp_custommenu wpb_content_element\"><div class=\"widget widget_nav_menu\"><div class=\"menu-footer-link-2-container\"><ul id=\"menu-footer-link-2\" class=\"menu\"><li id=\"menu-item-4809\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4809\"><a href=\"https:\/\/magflix.ro\/en\/despre-noi\/\">Despre noi<\/a><\/li>\n<li id=\"menu-item-4810\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4810\"><a href=\"https:\/\/magflix.ro\/en\/garantie\/\">Garantie<\/a><\/li>\n<li id=\"menu-item-4820\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4820\"><a href=\"https:\/\/magflix.ro\/en\/magazin\/\">Magazin<\/a><\/li>\n<li id=\"menu-item-4819\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4819\"><a href=\"https:\/\/magflix.ro\/en\/cos\/\">Co\u0219<\/a><\/li>\n<li id=\"menu-item-29839\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-29839\"><a href=\"https:\/\/businessleague.com\">Program Afiliere<\/a><\/li>\n<li id=\"menu-item-30860\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-30860\"><a href=\"https:\/\/magflix.ro\/en\/contact\/\">Contact<\/a><\/li>\n<\/ul><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"\/\/api.2performant.com\/public\/affiliates\/recruit_affiliate?unique_code=9390b3c66\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/badges.2performant.com\/recruitment\/tmeasures\/work_with_me.png\" \/><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"container\"><div class=\"row\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 52px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"container\"><div class=\"row\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Care este avantajul unei comenzi online?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Plasarea comenzii online prezinta o serie de avantaje:<\/p>\n<p>a) Comenzile pot fi inregistrate la orice ora, fiind preluate in ordinea inregistrarii lor;<br \/>\nb) Rezervarea produselor se face automat la inregistrarea comenzii, daca acestea au statusul \u201cIn stoc\u201d.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Produsul primit prezinta un defect fizic. Cum procedez?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Daca produsul primit are un defect fizic (este lovit, zgariat, fisurat, ciobit, spart) iti recomandam sa refuzi livrarea. Daca totusi ai acceptat coletul, iti recomandam sa nu folosesti produsul si sa ne aduci situatia la cunostinta in maxim 48 de ore de la livrare, prin completarea formularului de <strong><a href=\"\/en\/returnare-produse\/\" target=\"_blank\" rel=\"noopener noreferrer\">returnare produs.<\/a><\/strong> Orice sesizare ulterioara nu va putea fi solutionata pozitiv.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Am primit alt produs decat cel comandat. Ce trebuie sa fac?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Daca ai primit alt produs decat cel comandat, iti recomandam sa refuzi coletul la livrare. In cazul in care ai acceptat coletul, te rugam sa ne contactezi prin intermediul numarului de telefon de contact: <strong>0790 270 474<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Nu sunt multumit de produs. Cum procedez pentru retur?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Completeaza <strong><a href=\"\/en\/returnare-produse\/\" target=\"_blank\" rel=\"noopener noreferrer\">formularul de returnare<\/a>\u00a0<\/strong>de pe site cel tarziu in a 30-a zi calendaristica de la data ridicarii\/primirii produsului. Produsul trebuie returnat in aceeasi stare in care a fost livrat, in ambalajul original.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Cum pot anula sau modifica o comanda activa?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>O comanda activa poate fi anulata sau modificata telefonic la numerele: <b>0790 270 474<\/b><\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Sfaturi pentru un review de produs reusit<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Ne dorim sa aflam parerea ta despre experienta cu produsele comandate de pe site-ul <strong>magFlix.ro<\/strong>. Fie ca esti foarte multumit de comanda sau ai intampinat dificultati, review-ul tau ne ajuta sa ne imbunatatim pe zi ce trece.<\/p>\n<p>Iti oferim cu drag cateva sfaturi de care te incurajam sa tii cont atunci cand redactezi un review:<\/p>\n<ul>\n<li>Transmite-ne motivul pentru care ti-a placut\/ nu ti-a placut produsul.<\/li>\n<li>Spune-ne daca produsul se ridica la nivelul asteptarilor tale.<\/li>\n<li>Incearca sa fii cat mai detaliat in exprimare, fara a include link-uri externe sau informatii referitoare la pret si competitie.<\/li>\n<li>Spune-ne daca si din ce motiv ai recomanda produsul si altor clienti.<\/li>\n<\/ul>\n<p>Exista situatii in care review-urile pot fi respinse pentru nerespectarea unuia sau mai multor criterii din cele de mai jos. Asigura-te ca acestea nu sunt incluse in mesajul tau.<\/p>\n<ul>\n<li><strong>Limbaj neadecvat: <\/strong><\/li>\n<\/ul>\n<p>Evita folosirea unor termeni care pot jigni sau afecta alti utilizatori si incearca sa transpui mesajul intr-un limbaj prietenos.<\/p>\n<ul>\n<li><strong>Date personale<\/strong>:<\/li>\n<\/ul>\n<p>Ne preocupa confidentialitatea datelor personale. De aceea, te rugam sa nu incluzi in review informatii legate de adresa de livrare sau de domiciliu, numere de telefon, adrese de email, nume si\/sau prenume etc.<\/p>\n<ul>\n<li><strong>Informatii legate de pret:<\/strong><\/li>\n<\/ul>\n<p>Preturile nu se schimba dupa cum bate vantul, insa ele pot intra la apa in functie de anumite perioade promotionale. De aceea, te rugam sa nu incluzi in review acest tip de informatie, intrucat pretul poate diferi in momentul vizualizarii produsului de catre alt client.<\/p>\n<ul>\n<li><strong>Spam:<\/strong><\/li>\n<\/ul>\n<p>Apreciem ca esti prezent pe site-ul nostru si speram ca esti multumit de produsele <strong>magFlix.ro<\/strong>. Te invitam sa folosesti aceasta sectiune pentru a comunica strict informatii legate de produsele pe care le-ai comandat.<\/p>\n<ul>\n<li><strong>Continut dublat:<\/strong><\/li>\n<\/ul>\n<p>Ne plac review-urile detaliate, dar\u2026nu e nevoie sa fie si dublate. \ud83d\ude42<\/p>\n<ul>\n<li><strong>Detalii ce nu tin de produs: <\/strong><\/li>\n<\/ul>\n<p>Review-ul tau este foarte important pentru noi si clientii nostri. De aceea, te rugam sa incluzi aici cat mai multe detalii care sa se refere strict la produsul pe care l-ai achizitionat (ex: caracteristici, mod de utilizare etc.).<\/p>\n<ul>\n<li><strong>Review fara continut:<\/strong><\/li>\n<\/ul>\n<p>Vrem sa aflam parerea ta. Te invitam sa impartasesti aici experienta cu produsele pe care le-ai comandat de la noi (ex: caracteristici, mod de utilizare etc.).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Contact Telefon Suport: 0790 270 474 Email: contact@magflix.ro returnari@magflix.ro Program: L-V: 09-16:00 S-D: Liber Formulare ajutatoare: Formular returnare produs Formular de contact Date comerciale: MAGFLIX BUSINESS S.R.L. C.U.I.: RO45150377 J13\/3597\/2021 Str. Curcubeului, Nr.16, Bl.FC30, Sc.B, Et.3, Ap.32, Constanta, Constanta Suport Clienti Contul meu \/ \u00cenregistrare cont Politic\u0103 de confiden\u021bialitate Politica Cookies Modalitati de plata Politica&hellip;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4906","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>magFlix.ro Help | magFlix.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/magflix.ro\/en\/info\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"magFlix.ro Help | magFlix.ro\" \/>\n<meta property=\"og:url\" content=\"https:\/\/magflix.ro\/en\/info\/\" \/>\n<meta property=\"og:site_name\" content=\"magFlix.ro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/magflix.ro\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T09:47:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/badges.2performant.com\/recruitment\/tmeasures\/work_with_me.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/magflix.ro\\\/info\\\/\",\"url\":\"https:\\\/\\\/magflix.ro\\\/info\\\/\",\"name\":\"magFlix.ro Help | magFlix.ro\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/magflix.ro\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/magflix.ro\\\/info\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/magflix.ro\\\/info\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/badges.2performant.com\\\/recruitment\\\/tmeasures\\\/work_with_me.png\",\"datePublished\":\"2020-08-28T11:44:10+00:00\",\"dateModified\":\"2026-03-25T09:47:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/magflix.ro\\\/info\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/magflix.ro\\\/info\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/magflix.ro\\\/info\\\/#primaryimage\",\"url\":\"https:\\\/\\\/badges.2performant.com\\\/recruitment\\\/tmeasures\\\/work_with_me.png\",\"contentUrl\":\"https:\\\/\\\/badges.2performant.com\\\/recruitment\\\/tmeasures\\\/work_with_me.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/magflix.ro\\\/info\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Prima pagin\u0103\",\"item\":\"https:\\\/\\\/magflix.ro\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"magFlix.ro Help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/magflix.ro\\\/#website\",\"url\":\"https:\\\/\\\/magflix.ro\\\/\",\"name\":\"magFlix.ro\",\"description\":\"magFlix - 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